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Frequently Asked Questions
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- What type of clients do you typically work for?
- What is the size of a typical contract that your company will take on?
- Who will I be dealing with during the estimate phase of my project and during the installation of it?
- How long do I have to wait to have the work completed once I decide to have the project completed?
- How long have you been in business?
- Can I see some of your completed work?
- Are you fully insured and do your employees have workers compensation coverage?
- Will Mike Isbir supervise the installation of my project or will it be handed off to a project manager?
- How many people are on your crews?
- Will you design the project or do I have to do it?
- Do you guarantee your work as well as provide a warranty on installed plants and trees?
- Will I have to sign a contract?
- Do I have to give you a down payment?
- Will you be hiring any subcontractors?
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1. What type of clients do you typically work for?
We work primarily for residential clients but we also serve commercial, industrial and governmental clients. |
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2. What is the size of a typical contract that your company will take on?
Our jobs generally range from one day to several weeks in length. Contracts larger or smaller than this are certainly accepted. |
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3. Who will I be dealing with during the estimating phase of my project and during the installation of it?
Mike Isbir personally handles all client interactions during all of the phases of our projects. He works on our jobs each day to ensure the work is installed the way the customer wants it. |
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4. How long do I have to wait to have the work completed once I decide to have the project completed?
Typically, we are booked 3-8 weeks in advance. This does vary thoughout the season so contacting us as soon as possible is always recommended, especially to beat the spring rush. |
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5. How long have you been in business?
We have been in business since 1997. We incorporated and changed our name in 2003. |
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6. Can I see some of your completed work?
Yes. In fact we encourage you to do so in order to see the quality of our work as well as the scope of projects that we will handle. Just click here. |
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7. Are you fully insured and do your employees have workers compensation coverage?
Yes, we are fully covered. We would be happy to provide you with a certificate of insurance upon request. |
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8. Will Mike Isbir supervise the installation of my project or will it be handed off to a project manager?
Mike Isbir supervises all of our jobs and everything must meet his high standards. |
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9. How many people are on your crews?
There are 3-5 dedicated individuals on each job site. They will start one project and not leave the job until it is finished. |
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10. Will you design the project or do I have to do it?
We can design your project or you can do it yourself. If you would like to design the project yourself, we would prefer to assist you in making your design selections so that you get the best possible finished product. We would also be happy to install a project designed by a landscape architect, landscape designer, or an engineer. |
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11. Do you guarantee your work as well as provide a warranty on installed plants and trees?
The client is responsible for watering all plant and seed material. If the plant materials are not watered, we cannot be responsible. We fully stand behind all of our projects. We provide a 1 year warranty for all hardscape projects. Work installed on top of fresh fill will not be covered. This is typical of recently backfilled foundations on new homes. Acts of God, extreme weather, and neglect will also not be covered. |
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12. Will I have to sign a contract?
Yes, we require signed contracts on all jobs. This insures that everything that is to be completed is stated up front and is understood by both parties entering into the contract agreement. The contract also includes payment information and due dates for payments and project completion. Our contracts are very detailed and include a drawing. |
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13. Do I have to give you a down payment?
Usually we require 25 - 50% of the job cost at the contract signing to cover material orders and time dedications. |
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14. Will you be hiring any subcontractors?
We sometimes subcontract certain portions of work to specialized contractors. Our subcontractors are insured and we fully manage them. We only work with subcontractors whose standards are as high as our own. |
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